After completing KYC for a Binance account, core identity information (ID number, name, date of birth) theoretically cannot be modified by the user. However, in reality, situations like ID renewal, moving, or name changes are common. Binance provides a manual channel for "KYC Information Change", and 90% of reasonable change requests are approved within 3-5 business days. Changeable content includes: address, phone number, email (self-service) and name, ID number, date of birth (requires manual review). When a change is needed, go to the Binance Official Website to log in → Account Center → KYC Information Change, and submit materials as guided; or click the Binance Official App to connect with a "KYC Change Specialist" within the app, who is online 24 hours a day to receive tickets. This article covers the complete process for 5 common scenarios.
I. Permission Levels for Binance KYC Information Changes
Different types of information have different change permissions:
| Item | Change Method | Review Duration | Required Materials |
|---|---|---|---|
| Self-service | Instant | 2FA Verification | |
| Phone Number | Self-service | Instant | 2FA Verification |
| Residential Address | Self-service (L2 requires review) | 1-3 business days | New proof of address |
| ID Number | Manual | 3-5 business days | Old vs. New ID comparison |
| Name | Manual (Strict) | 5-10 business days | Notarized name change certificate |
| Date of Birth | Manual (Strict) | 5-10 business days | Household register/Birth certificate |
| Nationality | Manual (Strict) | 7-15 business days | New nationality ID + Proof of original nationality cancellation |
| ID Type | Manual (Re-do KYC) | 5-10 business days | Full KYC re-submission |
Important Principle: Binance does not allow "account transfers". If you try to change the KYC from "Person A" to "Person B," even if you are family members, it will be rejected. An account can only be updated for information pertaining to the same natural person.
II. Scenario 1: Renewal of ID Document
1. Common Situations
- ID expiration and renewal (after 10 years of validity).
- Replacement of a lost ID (the number remains the same, but the issuing authority might change).
- Switching from an older generation ID to a newer one.
2. Process
Step 1: Prepare Materials
- High-quality color photos of the front and back of the new ID (not a screen capture).
- Photos of the old ID (if still available).
- If the old ID is lost: A "Certificate of Identity Information Change" issued by the local police station.
Step 2: Submit Application
Log in to Binance → Account Center → Security → KYC Information Update → Select "ID Renewal":
- Upload photos of the new ID.
- Fill in the reason: "ID expired and renewed" or "ID lost and replaced."
- Description: "ID number remains the same; only the issue date and issuing authority have changed."
Step 3: Facial Recognition
The system will require another facial recognition test to ensure the person holding the ID matches the new document.
Step 4: Wait for Review
It usually takes 1-3 business days for approval. During the review, the account can be used normally (trading, depositing), but large withdrawals (> 50,000 USDT) will be suspended until the review is complete.
III. Scenario 2: Change of Residential Address
1. Why Update Your Address?
- L2 KYC requires the residential address to be real and verifiable.
- Tax compliance: Different countries have different tax rates; your address determines your tax residency.
- Certain financial products (Binance Earn advanced products) have regional restrictions.
2. Document Checklist
Must be one of the following documents issued within the last 3 months:
| Document Type | Must Contain | Acceptable Issuers |
|---|---|---|
| Water bill | Name + Address + Date | Water utility company |
| Electricity bill | Name + Address + Date | Power grid company |
| Gas bill | Name + Address + Date | Gas utility company |
| Phone/Internet bill | Name + Address + Date | Mobile/Telecom providers |
| Bank statement | Name + Address + Last 3 months | Any bank |
| Government tax bill | Name + Address + Official stamp | Tax bureau |
| Household Register | Submitted with ID | Police station |
| Rental Agreement | Landlord signature + Property ID | Must be notarized or stamped |
Not Acceptable:
- Delivery slips (a common mistake).
- Food delivery screenshots.
- Hand-written notes from friends.
- Social media account address screenshots.
- Any document older than 3 months.
3. Change Process
Step 1: Update ID Address First (If applicable)
If your ID address also needs updating after a move, handle that at your local police station first and get the new ID before submitting to Binance.
Step 2: Submit Address Change
Binance → Account Center → Personal Info → Address → Edit:
- Fill in the new address (must match the proof document).
- Upload the proof of address document.
- Explain the reason (moving, studying abroad, job transfer).
Step 3: Secondary Verification
The system may require:
- SMS verification for a phone number at the new address (if applicable).
- Facial recognition (to prevent malicious address changes after an account compromise).
IV. Scenario 3: Name Change (Marriage, Legal Renaming)
1. When Do You Need to Change Your Name?
- Marriage-related name change: Common for users in Hong Kong, Taiwan, and overseas.
- Legal renaming: Changing your name through official government channels.
- ID recognition error: Correcting OCR errors (e.g., similar-looking characters).
2. Required Materials (Strict)
- Notarized name change certificate (issued by a notary office; may require consular authentication for foreign documents).
- A "Certificate of Name Change" issued by the local police station.
- New ID (with the new name).
- Copy of historical documents with the original name.
- Facial recognition video (as requested by customer support).
3. Change Process
Step 1: Submit a Ticket
Binance → Online Support → Select "KYC Information Change" → "Name Change" → Submit a ticket and wait for a specialist to be assigned.
Step 2: Email Correspondence
The specialist will contact you via your registered email (sender: official support domain) to request materials. They will provide an encrypted upload link—never send materials through other channels (like Telegram or WhatsApp).
Step 3: Video Verification
In some cases, support will request a video call (via the built-in video call feature in the Binance App), where you will need to:
- Hold your new ID next to your face.
- Perform specific actions (look up, turn sideways, etc.).
- Answer basic KYC questions (date of birth, registration time, etc.).
Step 4: Wait for Review
Name change reviews are strict and usually take 5-10 business days. During the review, all KYC-related operations (C2C, large withdrawals) will be suspended.
V. Scenario 4: International Relocation (Nationality/Region Change)
1. Why Change Nationality?
- Immigration (obtaining a new nationality).
- Renouncing a previous nationality.
- Identity updates (e.g., HK Permanent Resident → Mainland China Household Register).
2. Complexity
Nationality change is the most complex KYC modification, involving:
- Compliance: Whether the new nationality is in a Binance-supported country/region.
- Tax: Switching tax residencies between the old and new nationalities.
- Products: Different service availability in different regions.
3. Materials Checklist
- New nationality documents (Passport + ID).
- Proof of original nationality cancellation (if applicable).
- Immigration visa (e.g., Canada PR card).
- New proof of address (last 3 months).
4. Special Cases
Moving out of a "Restricted Region": If moving from a place like Iran or North Korea to a compliant country, you need to provide:
- New nationality documents (preferably held for > 1 year).
- New proof of address.
- A signed declaration of stopping IP usage from the original region.
Moving into a "Restricted Region": Binance may require you to close your account and withdraw assets rather than continuing to use it.
VI. Appeal Content Templates
Scenario 1: ID Expiration and Renewal
Hello, I am UID xxx and I am applying for a KYC update because my ID has expired and been renewed:
- Old ID validity: 2014-2024
- New ID validity: 2024-2044
- ID Number remains unchanged: 110xxx xxx1234
- Name remains unchanged: Zhang San
- Only the issuing authority has changed from "Haidian Branch of Beijing Public Security Bureau" to "Chaoyang Branch of Beijing Public Security Bureau" (due to household migration).
Attached: Photos of the front and back of the new ID, and household certificate. Please review and update. Thank you.
Scenario 2: Moving Address Change
Hello, I am UID xxx and I am applying for an update to my residential address:
- Original address: No. xxx, xxx Road, Haidian District, Beijing
- New address: No. xxx, xxx Road, Pudong New Area, Shanghai
- Reason for change: Job transfer, moved to Shanghai in March 2026.
Attached: Electricity bill for April 2026 (issued by State Grid Shanghai), rental agreement (signed by landlord), and company dispatch letter. Please review. Thank you.
Scenario 3: Correcting Name Due to OCR Error
Hello, my UID is xxx. My KYC name is displayed as "Zhang Wei," but my real name is "Zhang Wei" (using a different character with the same pronunciation), due to an OCR error. Please help correct it.
Attached:
- High-definition photo of the original ID (clearly showing the correct character).
- Household register (main page and my page).
- Other documents like Social Security card or driver's license (all showing the correct name).
This is a correction for a recognition error, not a factual change. I hope for a quick resolution. Thank you.
VII. "Cooling-off Period" After KYC Change
After a successful change, Binance will initiate a 7-14 day security cooling-off period, during which:
- You cannot apply for L2/L3 upgrades.
- Large withdrawals (> 50,000 USDT) require extra verification.
- Newly added withdrawal addresses take 48 hours to become effective.
- The API key creation function is suspended.
Purpose: To prevent attackers from "whitewashing" account information and stealing assets immediately after taking over an account. All functions return to normal after the cooling-off period.
VIII. Common Mistakes and How to Avoid Them
1. Don't Change Multiple Items at Once
Error: Submitting changes for address, name, and ID number all at once.
Correct: Change only one item at a time, with at least a 7-day interval between each.
2. Don't Use Photoshopped Materials
Error: Using Photoshop to modify the date on a proof of address.
Correct: All materials must be original, unmodified files. Binance has image metadata detection algorithms; Photoshop is detected 99% of the time.
3. Don't Use Someone Else's Documents
Error: Using a spouse's or parent's ID for a "change" on your own account.
Correct: KYC is "bound to a natural person" and cannot be transferred. If you registered an account using someone else's ID, it is recommended to close the account and re-register.
4. Don't Conduct Large Transactions During the Change
Error: Initiating a 1,000,000 USDT withdrawal during a KYC change review.
Correct: Only perform small trades and inquiries during the review. Wait for the review to finish before large operations.
5. Don't Repeatedly Submit Tickets
Error: Asking "what's the progress" every day after submitting a change ticket.
Correct: Wait patiently for an email notification. If it exceeds the promised time (5 business days), you may follow up once.
Frequently Asked Questions (FAQ)
Q1: Will my Binance usage be affected if my ID expires and I haven't renewed it?
A: In the short term (1-3 months), the impact is minimal, and the account can be used normally. However, if not updated for over 6 months, it may trigger an "expired document" review, and withdrawal functions could be suspended. It is recommended to sync the update with Binance within 30 days of renewal.
Q2: Can I use a passport instead of an ID card for KYC?
A: Yes. But you can only choose one; you cannot have "ID KYC" and "Passport KYC" at the same time. Mainland Chinese users are advised to prioritize the ID card, while frequent travelers can use a passport (select "Chinese Passport" during KYC).
Q3: What if my account is frozen during the KYC change process?
A: If frozen due to forged materials or information mismatch, contact support to explain. If frozen after submitting authentic materials, this is an anomaly, and you should appeal immediately. Usually, genuine change requests do not lead to a freeze.
Q4: Will my original transaction history and holdings be lost after the change?
A: No. A KYC change only updates identity information; all historical records, holdings, and orders are preserved. After logging in post-change, the account will appear exactly as it did before.
Q5: How do I remove a former spouse's linked information after a divorce?
A: Binance accounts are tied to a natural person and do not involve marital status. If your Emergency Contact is your former spouse, simply go to Account Center → Emergency Contact and modify it directly; no support intervention is needed. If it involves a joint account or equity changes for a corporate account, you must submit a divorce certificate and equity transfer agreement.
Changing identity information is just one part of managing your account. Want to see the full account security setup? Go back to Categories and select the "Security Hardening" category to learn about deep protection like 2FA and whitelists.